Roy Morgan’s CEO Michele Levine presented 32 awards to businesses that consistently outperformed their peers throughout 2017 with their unwavering dedication to satisfying their customers – as judged by these very customers.
There were six first-time award winners this year including ALDI Liquor (Liquor Store of the Year), Costco (Discount Department Store of the Year), JB Hi-Fi (Furniture/Electrical Store of the Year), My Chemist (Chemist/Pharmacy of the Year), Grill’d (Quick Service Restaurant of the Year) and Tasplan (Industry Superannuation Fund of the Year).
“Now in their seventh year, the Roy Morgan Customer Satisfaction Awards continue to be the benchmark by which customer satisfaction is measured in Australia, New Zealand and Indonesia. Reliable, accurate and totally objective, the Australian awards reflect the experiences of some 50,000 consumers, as aggregated in our Single Source survey over 12 months,” said Michele Levine, CEO, Roy Morgan.
“Big or small, first-timer or veteran champion, the 31 businesses honoured in last night’s awards may come from diverse industries but they all share one crucial characteristic: their unrivalled dedication to ensuring their customers are satisfied, and their success as rated by their customers. Congratulations to this year’s winners: your commitment has clearly been recognised and appreciated by your customers. Keep up the excellent work!”
Repeat winners included Myer winning the Department Store of the Year award for the 3rd consecutive year, The Reject Shop winning the Discount Variety Store of the Year for the 6th consecutive year and Supercheap Auto winning the Auto Store of the Year award for the 3rd consecutive year.
The Annual Customer Satisfaction Awards are based on 12 months of data from Roy Morgan’s Consumer Single Source Survey.
Customer Satisfaction Awards 2017 – Winners
|Auto Store of the Year||Supercheap Auto|
|Coffee Shop of the Year||Muffin Break|
|Clothing Store of the Year||Jeanswest|
|Department Store of the Year||Myer|
|Discount Department Store of the Year||Costco|
|Discount Variety Store of the Year||The Reject Shop|
|Furniture/Electrical Store of the Year||JB Hi-Fi|
|Hardware Store of the Year||Bunnings|
|Chemist/Pharmacy of the Year||My Chemist|
|Quick Service Restaurant of the Year||Grill’d|
|Liquor Store of the Year||ALDI Liquor|
|Shoe Store of the Year||The Athlete’s Foot|
|Sports Store of the Year||Rebel|
|Supermarket of the Year||Foodland|