7-Eleven Australia wins retail technology award
Convenience store giant 7-Eleven Australia has been awarded a NACS Asian Convenience Retail Technology Award for its innovative fuel app which allows customers to search for the best price at the pumps nearby.
The fuel app was recognised at the NACS Convenience Summit Asia in Shanghai on Thursday for its innovation and impact on business growth.
“The 7-Eleven Fuel App is the first of its kind. It uses a customer’s current location and real time fuel price data to allow motorists to find the best local fuel price at their five closest 7-Eleven stores. They can ‘lock in’ that price and redeem it at any 7-Eleven Australia fuel store within seven days,” Angus McKay, 7-Eleven CEO said.
“The fuel app gives drivers another reason to actively choose 7-Eleven, in addition to our high quality Mobil fuels. Of course we aim to be competitive in our everyday fuel pricing, but the app gives customers the opportunity to take control when petrol is cheaper, and use that price lock when it’s convenient for them that week.”
Users of the fuel app almost doubled from FY17 to FY18.
“The app has been adopted by many of our existing customers which is great to see, however the incremental customer growth is really exciting. Our research is telling us that our fuel app users tend to visit more often than non-fuel app customers,” McKay added.
The total spend by fuel app customers is growing in line with the uptake of the app, with customers spending approximately three times the average spend of non-fuel app customers. Merchandise offers and freebies have also helped the app’s popularity. Customers with the app get exclusive product discounts and offers in addition to the fuel price lock capability.
“We’ve redeemed more than 1.1 million offers through the fuel app since launch. More than 220k or 25 per cent of those redemptions were in January 2019. January was our month of fuel app freebies, with a new product every day. Our customers loved the freebies, and it was a great way for us to work with our stores and suppliers to give customers the chance to try a range of products.”
The convenience store chain said that while the technology and the consumer proposition were fundamental in winning this award, the work of the 7-Eleven team to support the app at store level was vital.
“This award celebrates the collective effort of the entire team to develop the technology, and engage with customers to make it a success. Our support office and store teams worked together to provide great customer experiences, and to get our customers, family and friends excited about using the app to save,” McKay concluded.