Coles experiences major website outage
Coles said the website outage was due to a software issue, leaving shoppers not able to place online orders for the past two and a half days.
“Coles Online is now back up and running and customers can place orders with delivery slots available from tomorrow afternoon. We would like to thank our customers for their patience as our IT team worked to fix the software issues impacting the site and apologise for any inconvenience caused by the outage,” said a Coles spokesperson to Inside FMCG.
Due to the website issue, the supermarket giant offered customers with Flybuys accounts a A$15 voucher to buy products in stores. This has left consumers frustrated posting on its Facebook and Twitter as some didn’t receive any offers. The supermarket giant said it’s also dealing with online trolls who have created fake customer service accounts answering shoppers’ complaints.
Unfortunately, today is too late. I've already placed my large order with @woolworths instead.
Fix your DevOps rollback and DR processes for goodness sake! This prolonged outage is unacceptable for a company your size. Routine maintenance should always have a rollback plan.
— Maddie (@imamadmad) April 28, 2019
On Monday, Coles said it has a new strategy involving an improved online offering. Its online sales lifted by 27 per cent, reaching over A$1 billion on a 12-month basis, attributed to focusing more on online sales and click-and-collect.