New Zealand Food Safety has launched an online tool to help consumers lodge complaints relating to food safety.
Through a series of drop-down menus on the regulator’s website, consumers can access information and guidance on what complaints can be made to a local authority to ensure the right alerts regarding food safety are sent.
Once the online form is submitted, a Food Compliance Officer will initiate contact with the applicant and begin a “triage process”.
Vincent Arbuckle, deputy director general at New Zealand Food Safety, said recalls are a “sign” the system works.
“Consumers play an important role in the food safety system. By making a complaint, you are helping to keep your communities safe.
“If you notice something isn’t right, we encourage you to let us know so we can get to the bottom of it.”
The regulator has already issued 93 recalls on food products this year.
