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Customer

Customer Archives

Attracting, winning and retaining a new breed of value-driven customer

Most value-driven consumers confirmed they have reduced spending across all categories, particularly more discretionary ...

Refilled’s vending machines encourage users to bring their own bottles

To date, Refilled has raised $600,000 through angel investors and Melt Ventures, an impact VC Fund.

The savvy shopper: Stretching the supermarket dollar

The days of carefree and impulse-inspired shopping appear gone, or at least on pause for the time being now.

Belgium toasts its beer riches with new visitor centre

Belgian Beer World will open on Saturday in the neoclassical former Brussels Stock Exchange, renovated at a cost of $96....

Rising caffeine levels spark calls for ban on energy drink sales to kids

As caffeine content in energy drinks has climbed over the years, some countries and retailers have banned the products w...
Inside Retail & Focus Insights

Why Aldi is winning favour as consumers choose savings over loyalty

Moody says Aldi is making ground against its major grocery rivals as consumers shop around for value. 
Inside Retail & Wiser Solutions

Crowdsourced shopping: the secret weapon in optimising in-store FMCG sales

Crowdsourced mystery shopping can be vital in shaping manufacturer campaigns, especially during key peak-sale seasons.

Personalised diets, artificial smell tech: Is this how we’ll eat in 2040?

The world of food could be a drastically different experience by 2040 according to a recent report by Deliveroo. Experts...

Climate of change brings a new generation of British wine

Twenty-year-old Ashton Kirby began working in the Bewl Water Vineyard in rolling countryside in East Sussex, southeast E...

How Vegemite the wartime spread became a 100-year-old icon

Vegemite first hit Australian supermarket shelves in 1923, but it took a while to find its feet.

Here’s how to make supermarket supply chains more resilient

Our new research found that shortening supply chains will be vital to make regions more resilient to these shocks – as w...

Should Australia add stronger health warning labels to alcohol? 

Research shows mandatory health labelling is an important way to increase awareness and should form part of a comprehens...

How skincare brand Yours Only rose from the ashes after an arson attack

Yours Only lost its whole inventory in a Melbourne fire. Here, founder Ashli Templer talks through the difficulties in t...

Raw milk brand Made by Cow collapses amid rising costs

Made by Cow revealed it was facing increasing production, freight and labour costs last September, deciding at the time ...

The age of delivery robots is upon us: Uber & Cartken are leading the way

Uber is expanding its partnership with sidewalk delivery robot startup Cartken to Fairfax, Virginia in the United States...

Australia’s Vow creates meatball from mammoth DNA

Vow hopes to put cultured meat on the map in the European Union, a market where such meat as food is not regulated yet.

Woolworths is getting into telehealth – how will it work?

Unlike the other appointments available through the Woolworths’ clinical partners, naturopathic appointments will be off...

Second lab-grown chicken product cleared for human consumption in US

Good Meat plans to initially sell its product at restaurants owned by chef José Andrés.

Why premium New Zealand tonic brand East Imperial is taking off in Asia

New Zealand premium mixer brand East Imperial is growing overseas as the tourism and hospitality industries take off.

It’s time for retailers to put the ‘serve’ back into self-serve

Unstaffed checkouts are said to be all about convenience, but Australian retailers could do much more to put the custome...