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Customer Archives

Christmas trolley

Winning the battle of Christmas displays for jaded shoppers

Share of display, size and salience help cut through the clutter when supermarket shoppers are looking for Christmas ins...

Aldi launches anti food waste campaign for Christmas

Aldi is supporting children with cancer and people without food this Christmas season.

Driven by data: The untapped digital advertising opportunity in grocery

Promotional expenditure accounts for a sizeable 20 per cent of costs in the grocery value chain.

IGA poll shows Aussies plan to buy local this Christmas

Half of the Aussie grocery shoppers who participated in an IGA poll say they plan to buy local this Christmas, supportin...
Gen Z group eating

‘Feel-good food’ is now a social currency for Gen Z

Young Gen Zers aged 15 to 25 are actively looking for greater transparency on food and its origin, expecting brands to p...
How to understand shopper behaviour during a pandemic1

How to understand shopper behaviour during a pandemic

Understanding how shopper behaviour is changing through Covid-19 is vital, but capturing these shifts while staying ‘cov...
Delcado group shot for deep-etch

Eight years research by Delroy Orchards has delivered ‘damage-free’ avocados

A West Australian avocado grower has spent eight years developing a new supply chain system it says assures the fruit is...
Unhappy shoppers

Research finds big gap between shopper and retailer expectations

More than 70 per cent of Australian consumers believe they are usually better informed about products than the frontline...
Food technician

Survey finds 80 per cent of consumers lack confidence their food is safe to eat

Just two out of 10 consumers globally have total confidence that their food is safe to eat, according to new data.

Priceline stores caught selling fake goods

Pharmacy chain Priceline has suffered reputational fallout after fake beauty products were discovered to be sold from fo...

Aldi customers pick the best products of 2020

Australians have chosen the Essential Health Paw Paw Ointment as the most-loved product at Aldi’s People’s Picks awards ...

Aussie consumers prioritising ethical and sustainable products

New research reveals a shift among Australian shoppers towards “conscious consumerism”, with 87 of them saying that they...

New factors are changing the behaviour of FMCG shoppers

Asian consumers now have less disposable income following Covid-19 and will be seeking to optimise their basket spend to...

Aldi tops supermarket rankings (again)

Discount supermarket chain Aldi has topped the Canstar Blue 2020 supermarket review for the seventh time in nine years.

How grocers use data to build customer trust

The role grocers have always played in the hearts of their customers has become even more entrenched following the Covid...

Foodstuffs South Island taps into customer data

The supermarket and grocery cooperative has joined its North Island counterpart in using a new customer data science pla...

Collectible Coles Little Treehouse books range launched in new loyalty push

Coles has rolled out a new collectables range for kids that feature pocket-sized books, inspired by the Treehouse book s...

‘Identif-eye’ chart reveals the mood of masked customers – from their eyes

British retail customer analysis startup Uncrowd has released a free downloadable eye mood chart 'Identif-eye' to help b...

How to get consumers to say ‘I do’ to sharing data

Partner content: Australia’s FMCG giants have long relied on retailer data to understand their consumers, but in recent ...

7-Eleven CEO Angus McKay: innovating a convenient future

McKay discusses the new kiosk model, delivery, defining customer service and supporting franchisees through the pandemic...