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Long wait times driving bad customer service experiences
New report reveals business impact of bad customer service.
Pollen Consulting Group named one of Australia’s top entrepreneurial businesses
The company is recognised as a leading player in Australia’s $7 billion consulting industry.
Coles experiences major website outage
Supermarket giant goes offline for almost three days.
Prescription monitoring is here, but we need to tread carefully to avoid unintended harms
Restricting access to prescription drugs may drive people to use illicit drugs instead.
ACCC calls for new law to stop the sale of unsafe consumer goods
Australia is lagging behind international counterparts in protecting consumers against dangerous products.
5 ways of using technology to increase repeat business
When customers have a good experience dealing with your business they are less likely to go to your competition.
GS1 standard to bring better-tasting food and propel AgTech exports
OPINION: Think standards aren’t sexy? They are the rocket fuel for the future of AgTech.
Innovative software helps leading Australian fresh food manufacturer increase agility
SPONSORED: Sage Business Cloud Enterprise Management can help businesses improve, adapt and meet the future with confide...
Winds of change: Is Kaufland a cause for concern?
With the arrival of Kaufland on the Australian supermarket scene, do incumbent players need saving?
The hidden costs of online shopping – for customers and retailers
Return frauds are increasing in online shopping.
Will talking to AI voice assistants re-engineer our human conversations?
With face-to-face conversation there is an expectation of mutual attentiveness, these norms could be wholly deconstructe...
4 steps to faster packaging launches
SPONSORED: Cost of failing to launch products on time can be considerable.
How to keep your brand on supermarket shelves
Brands need to create meaningful products that appeal to today’s price conscious consumers.
The powerful twin you never had
A digital twin is a virtual representation of a product that can show how it will perform.
The customer reviews most likely to influence purchasing decisions
Persuasiveness lies in the experience of “transportation”.
Naked Wines withdraws from NT after introduction of min floor price
The price changes would require "significant investment" in IT systems.
AI knows what you buy, and what you ought to buy
WooliesX brings a new kind of futuristic experience to consumers.
Whole Foods and ALDI come out on top in seafood sustainability ranking
US supermarket tops Greenpeace 2018 Supermarket Seafood Ranking.
Food safety under threat
The start of 2018 has seen a number of concerning food safety incidents in ANZ
Coca-Cola Amatil, BlueChilli reveal Xcelerate program finalists
12 founders earn equity investment and a place on the Coca-Cola Amitil / Blue Chilli accelerator program.