The beverage company will be allowing customers to re-schedule a delivery until midnight the night before it is due to take place.
“We know our customers lead busy lives and are looking for more convenient ways to do their shopping. The new messenger service provides them with an innovative and user friendly way to take greater control of their shopping delivery,” said general manager of EDG Customer Logistics, Claire Smith.
Initially offered to Dan Murphy’s, Cellarmasters, Langtons and Winemarket.com.au metro customers, the new service will be able to personalise delivery service and track their deliveries using personalised messaging. It follows the launch of BWS Quick Service Delivery across more than 200 metro stores in Brisbane, Sydney and Melbourne over the last few months.
Customers can look forward to the following key features:
- Ability for customers to automatically re-schedule their deliveries through a purpose built app up to midnight the night before delivery
- Ongoing communication through email and SMS notifications and updates both pre and post delivery keeping them informed on their delivery status
- Personalised messages with their name and the name of the delivery driver
- Reconfirmation of delivery instructions in email and SMS