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Coles strikes AI partnership to improve product discovery online
Coles Group has entered into a partnership with AI-powered search platform Coveo to improve product discovery on its website.
The deployment aims to help Coles customers navigate its online grocery range an...
Software & systems Archives
The Palantir problem Coles could not explain away
What began as an AI efficiency play became a lesson in how retailers explain data.
Coles claims Palantir wasn’t used for surveillance, ends partnership
Coles previously claimed that the software is used for operations such as bakery production planning.
Coles and Woolworths enter retail’s facial recognition minefield
From “pay with a smile” terminals to in-store cameras, Australian retail is quietly building a biometric future.
The rise of AI-driven planning in consumer goods
AI can provide a ranked set of options, allowing planners to focus on the decision rather than the data gathering.
The biggest AI advantage in FMCG isn’t speed. It’s capability
The biggest gain from AI in FMCG is not just time savings, it is what your team becomes capable of doing once that time ...
From cookies to shampoo: Consumer products are getting an AI makeover
L'Oreal has identified new molecules for beauty products by predicting the effect they will have on skin and hair.
Stronger currents, sharper thinking: Retail’s 2026 reality
This is a time when the retail fundamentals are even more important.
Why retailers can’t escape responsibility for AI chatbots
Retailers are rapidly adopting generative AI chatbots, but consumer law means businesses remain accountable for misleadi...
Woolworths AI agent rambles about its ‘mother’ revealing deep tech problems
Instead of sticking to groceries, recipes and basket suggestions, Olive reportedly produced strange, overly human-like r...
Why grocery is becoming the next test case for agentic AI
Inside Woolworths’ push to automate the weekly shop.
CSIRO calls on farm and food industry innovators to hone their R&D skills
The free, eight-week online program clarifies SMEs’ early ideas in such a way that they can develop clear R&D plans.
Do Woolworths shoppers want Google AI adding items to buy? We’ll soon find out
When AI starts making everyday decisions, we must ask whether consumers retain meaningful control over their choices.
Woolworths teams up with Google AI in ‘global game changer’
The service will become a "digital concierge" for consumers, Google claims.
When the AI wave crashes: What history, behaviour and markets tell us
The fingerprints are eerily familiar and leaders may be repeating the same mistakes.
Australian retailers race ahead with AI but risk aversion threatens momentum
A new report revealed that risk management hesitation is both a twin barrier and an opportunity now shaping AI’s future ...
