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Customer Archives

Opinion: How Aussie brands have shown disruptors how to adapt in a pandemic

Australian consumers say established brands such as Coles, Woolies, Bunnings and Officeworks have proven more responsive...

Countdown to give priority workers early access to supermarkets each day

With the increasing pressure on medical, MIQ and emergency workers due to the worsening Covid-19 outbreak, Auckland Coun...

‘A time to extend kindness’: How retailers can help in Afghanistan crisis

Walmart, Airbnb and Verizon have stepped up to lend their support for the people of Afghanistan. Here’s how your busines...

Woolworths partners with Uber to bring groceries to your door

The offer will expand across the eastern seaboard after its initial launch on August 30, and will be available through t...

From X-rated to celebrated: Why sex toys are going mainstream

Once relegated to shady shops by the train station, sex toys are starting to appear on the shelves of mainstream retaile...

How Flash Market aims to give small retailers a fair deal

An online marketplace for small businesses brings together the best of platforms like Uber Eats, eBay and Groupon.

Snap lockdowns weighing on ‘battle-weary’ retailers, public

Retailers are urging customers to get vaccinated and follow health advice amid rising shopper aggression.
Inside Retail & Focus Insights

Focus Insights’ 2021 Grocery Shopper Report

Focus Insights has an extensive reach it can leverage to help Australian companies deeply understand all their existing ...

First shopping centre-based vaccination hub opens in Melbourne

Melbourne’s Bayside Shopping Centre expects to give easy access to Covid-19 vaccines for 500,000 local residents.

Retail groups call on customers to follow health orders, curb abuse

“We ask Australians to recognise and support the important work of these teams in keeping customers Covid-safe,” said AR...

Lockdown likely to hurt retailers, as customer confidence fluctuates

“While the Australian economy continues to perform well, consumer spending is increasingly taking a back seat as a drive...

Rob Scott: ‘Some of our locations may be suitable as vaccination points’

From turning stores into vaccination points to educating staff and customers, here’s how retailers plan to support the v...

Buy now, pay later: What’s your responsibility?

Should retail brands be concerned about the growing ‘buy now, pay later’ debt accumulated by consumers?

Do big-box retailers need to reinvent themselves to attract Gen Z?

Will big-box stores need to rethink the experience of their offering to appeal to gen Z?

Brisbane lockdown extended after infectious duo go shopping

The mother and daughter had visited a Harris Farm Market, several Woolworths stores, JB Hi-Fi, Mecca Maxima and Zara in ...