2019 Retailer Awards finalists announced

retail awardsInside Retail has announced the finalists for the 2019 Retailer Awards presented by Commonwealth Bank, highlighting outstanding customer experience and service from Australian and New Zealand retailers.

T2, Boost Juice, McDonald’s and Krispy Kreme are among the final selection, with the winner in each category to be announced in February.

Judges include Inside Retail acting editor Heather McIlvaine, QUT Business School associate professor Gary Mortimer, General Store executive strategy director Matt Newell, non-executive director of Vicinity Centres, JB Hi-Fi and PMP Ltd Wai Tang and Commonwealth Bank national retail industry lead Jerry Macey.

McIlvaine said the entries reflect the high calibre of retail talent in Australia.

“Businesses of all sizes and in all categories are rising to meet new expectations of speed and service through technical solutions, as well as company-wide shifts in thinking to put the customer first,” she said.

“But the best of the best are putting these things together to redefine the customer experience.”

This year’s finalists include:

Customer experience of the year – medium/large:

Lush
Australian Geographic
Country Road
Rebel
Catch

Customer experience of the year – small:

National Tiles
Adrift Clothing
Fjallraven Australia
Home, Furniture, Bedding and Outdoor
Showpo

In-store customer service initiative of the year:

BWS
Overland Footwear
Boost Juice
Lush
McDonald’s

Online customer service initiative of the year:

Home, Furniture, Bedding and Outdoor
Catch
Forever New
Brava Lingerie
ShowPo

Omnichannel retailer of the year:

Supercheap Auto
Cue
Accent Group
Life Interiors
Australian Geographic

Best loyalty program/campaign of the year:

Catch
Boost Juice
Thirsty Camel
Adrift
Cotton On

Best store design/concept of the year:

T2
Telstra
Biome
George and Matilda Eyecare
Hoyts Group

Online store of the year:

BNKR
Showpo
Forever New
Catch
Appliances Online

Best Customer service team of the year:

Brava Lingerie
Winning Group/Appliances Online
Lush
Australian Geographic
Catch

Best pop-up of the year:

Krispy Kreme
Spendless
Pandora
Camilla
Catch

Retail supplier of the year:

Shippit
Milk It Academy
SecurePay
Tryzens
TriQuestra
IT Works

The winners of each category will be announced on February 28 at the Retailer Awards gala dinner during Retail Week 2019.

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