AuMake said in a statement the innovative new retail concepts, a ‘Daigou Hub’ and a ‘Warehouse Showroom’, form part of the company’s strategy to provide multiple channels for Australian suppliers to connect directly with Chinese consumers, via the influential daigou and Chinese tourist markets.
“This leading edge initiative has been developed following extensive industry consultation with suppliers and daigou, and closely follows recent developments in the retail market in China, which has seen a move away from a pure online marketing model to an omnichannel model which combines engaging offline experiences for customers, coupled with advanced online functionality,” said AuMake chairman Keong Chan.
“Livestreaming for instance, is fast becoming a key component of the decision making for consumers in China when they look at the brands and products they are going to purchase. Being able to see, in real time, suppliers demonstrating their Australian product and interacting with their trusted daigou is the next evolution of their increasing desire to understand the origins of the product they are purchasing.”
The 430 sqm purpose built ‘Daigou Hub’, which opens on Thursday 8 March, is set in the heart of Sydney’s Chinatown. It has been carefully designed to encourage daigou and other visitors, including suppliers, to stay and socialise or work.
It also includes a presentation space for supplier demonstrations, cafeteria and children’s play area, several product display locations and an area specifically designed for daigou to live stream their interaction with Australian suppliers to millions of their customers back in China.
Auburn Warehouse Showroom, a state-of-the-art showroom facility, also opened last Friday at the AuMake’s headquarters. It has been developed to cater specifically for high value Chinese tour groups and large scale daigou. The showroom provides facilities to view and purchase new products and brands, with regular demonstrations by Australian suppliers.
“Visitors can participate in a tour of the expansive warehouse and safely observe the production of UGG Aus /Jumbuck wool products from the public viewing area; that’s something that’s very appealing to Chinese tourists, it’s all about immersing themselves in the experience while they are here and reinforces the authenticity of the product they are purchasing,” said Chan. “The Auburn showroom will also provide centralised and VIP services to large scale daigou who typically purchase in excess of $15,000 in product per week.”
AuMake said its retail model aims to create cut-through for Australian brands to connect with China.
“AuMake’s retail model is setting a new benchmark for daigou retail marketing in Australia. We are aiming to address the fundamental issue of how to effectively introduce new Australian brands and products to the Chinese market,” added Chan.
“This model provides an avenue for Australian suppliers to meet the marketing expectations of daigou and Chinese tourists that have progressed significantly from simply putting new brands and products on shelves, that strategy is no longer effective if you’re trying to connect with Chinese consumers.”
Furthermore, AuMake’s retail model consists of a five pillar strategy to service key customer segments that directly influence the popularity of Australian products in the Chinese market.
“The opening of the Haymarket Daigou Hub is an important milestone in the evolution of AuMake, as it marks the first time that all five pillars will be in operation. The company will continue to expand in Sydney and replicate the new retail model in capital cities across Australia,” Chan concluded.
AuMake’s five pillar strategy
Pillar 1 Flagship Stores: Service Free Independent Tourists. Chinese tourists who are typically of a younger generation with high incomes and significant appetite to experience and purchase new products which attract higher profit margins. Flagship stores will be located in high traffic CBD areas.
Pillar 2 Daigou Hubs: Daigou Hubs combine leading edge technology with face-to-face interaction for Australian suppliers to engage directly with daigou.
Pillar 3 Warehouse Showrooms: Service Chinese tour groups and VIP daigou who typically purchase products in bulk and benefit from interactive programs such as observing the production of products and warehouse tours.
Pillar 4 Retail Store Network: Service daigou and Chinese tourists in their local Australian Chinese communities to provide convenience and on-the ground support to other AuMake pillars.
Pillar 5 Online Growth: Leveraging instore foot traffic, provides AuMake with significant growth potential through repeat purchasing from Chinese tourists/daigou once they return home, boosting WeChat sales growth.