Ritchies group CEO Fred Harrison and marketing general manager Jarrod Swaine accepted the award at the international IGA conference in San Diego.
Last year, the family-owned business was named 2018 National Retailer of The Year, Supa IGA Store of the Year and Supa IGA Bakery Department of the Year. It also took home the Retail Transformation & Innovation Award at last year’s IGA Australia Awards.
“We have worked hard to deliver on our vision. Our stores reflect our commitment to be the best in independent retail and it is a wonderful feeling for the team at Ritchies Dromana to have their efforts recognised internationally,” Harrison said.
Ritchies Dromana is famous for being a foodie’s paradise with its wide variety of food and ingredients sourced from around the world. It has energy-efficient refrigeration; low-line bakery display units; wine barrel display tables in produce and the Himalayan salt wall in the meat dry aging room.
“We have designed Dromana around the needs, tastes and lifestyles of our customers so they are really at the heart of the unique shopping experience we offer. The team has worked hard to build great relationships with our local community and our suppliers and the store stocks considerable ranges from local growers and producers,” said Harrison.
The Supa IGA store has an abundance of fresh food offerings, from the seafood display and sushi kiosk, to the international cheese bar and fresh meals counter. It boasts a modern design that incorporates some visual images of its 148 years of history.
“There are not many businesses today, still family-owned after 148 years and continuing to grow stronger in a very competitive retailing environment. Our business is about unique ranges. Our main point of difference is that we are working with our supplier partners to range many products that are exclusive to Ritchies. These include hard to find specialty items as well as all the traditional lines found in a large supermarket. As an independent supermarket, we are better placed than many, to tailor our fresh offerings and provide unique grocery items,” said Harrison.
“We have an incredible team, loyal employees and a great local community whose needs are at the heart of our business. These relationships are the cornerstone of our success. This award is a result of the hard work and commitment put in by all the team that contributes to the success of the Dromana store.”