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Heather McIlvaine

Heather McIlvaine Heather McIlvaine is features and premium editor - retail at Inside Retail. In her nearly four years writing for Inside Retail, Heather has traveled to Shenzhen to cover the epic Chinese shopping event Single’s Day, doggedly reported the details of Amazon's launch in Australia, toured the biggest office supplies store in the world to understand the future of physical retail, dissected the 'Instagram aesthetic' with three brands that embody the look and followed the local fashion industry's pivot to making PPE during Covid-19. An LA-native who now lives in Melbourne (via Munich), she could happily survive on a diet of good tacos, coffee and beer and welcomes local recommendations for all three.

From the author

Watch out, Amazon: JD.com’s new store is a peek into the future of retail

The five-storey mall in China will be full of cutting-edge technology, including holographic projections, VR equipment, ...

Melbourne quake raises question for retailers: Are you ready for a crisis?

Major earthquakes are rare in Australia, but Wednesday’s tremor reminded retailers of the importance of being prepared. ...

How personal shopping app Gimme aims to disrupt online delivery

Gimme's network of personal shoppers will go in-store to make a purchase and bring it to the customer's doorstep within ...

TikTok for good: Vinomofo co-founder launches app to drive social change

Good Empire aims to harness the positive aspects of social media to solve the big issues facing humanity.

Former L’Oréal Australia MD goes all in on natural skincare

Mark Tucker ran L’Oréal Australia for years. Now he's tapping into the clean beauty boom with the upcoming launch of hem...

Here’s why retailers are facing higher transport costs and shipping delays

Covid-19 is continuing to disrupt the global supply chain, and logistics experts warn that retailers need to get stock o...

From X-rated to celebrated: Why sex toys are going mainstream

Once relegated to shady shops by the train station, sex toys are starting to appear on the shelves of mainstream retaile...

Three interesting ways brands are using TikTok

From tapping into subcultures to letting employees take the reins, here's how retailers are gaining a foothold on the vi...

‘Retailers are a key target’: Behind the rise of ransomware attacks

Experts warn the recent spate of ransomware attacks are just the beginning. And retailers may be particularly vulnerable...

Rob Scott: ‘Some of our locations may be suitable as vaccination points’

From turning stores into vaccination points to educating staff and customers, here’s how retailers plan to support the v...

‘Indecision is the hardest part’: Retailers react to Sydney lockdown 2.0

How Booktopia, Superdry, St Frock, BoozeBud and Beer Cartel are implementing lessons learnt in 2020.

BWX goes vegan: Beauty giant snaps up online eco startup Flora & Fauna

BWX plans to acquire Flora & Fauna for as much as $30.8 million amidst growing demand for vegan beauty and home products...

Demand for ‘essential’ products powers The Reject Shop into profit

Discount retail chain The Reject Shop has reported a $1.1 million profit in FY20 off the back of strong demand for every...

Woolworths takes stake in tech startup Longtail UX

Longtail UX, an Australian company that promises to increase the return on investment from online search and digital adv...

Kmart unveils new ‘K Hub’ format in former Target stores

Three former Target Country stores have already been converted. Dozens more will soon follow.

Woolies changes mask policy in response to rising case numbers

New guidance issued following the extension of mandatory masks to the entire state of Victoria.

Metcash enters binding agreement to acquire Total Tools

Wholesaler moves forward with acquisition of national tool retail franchise.

McDonald’s has started building its 1000th restaurant in Australia

The global fast food brand will open its first sustainable flagship in Australia later this year.

Target now selling thousands of products on Catch

Wesfarmers takes another step towards integrating the two companies.

Flora & Fauna founder takes aim at plastic packaging

Flora & Fauna CEO Julie Mathers has launched a campaign to encourage businesses to stop using plastic satchels and bubbl...