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Heather McIlvaine

Heather McIlvaine Heather McIlvaine is features and premium editor - retail at Inside Retail. In her nearly four years writing for Inside Retail, Heather has traveled to Shenzhen to cover the epic Chinese shopping event Single’s Day, doggedly reported the details of Amazon's launch in Australia, toured the biggest office supplies store in the world to understand the future of physical retail, dissected the 'Instagram aesthetic' with three brands that embody the look and followed the local fashion industry's pivot to making PPE during Covid-19. An LA-native who now lives in Melbourne (via Munich), she could happily survive on a diet of good tacos, coffee and beer and welcomes local recommendations for all three.

From the author

All about Viviology, Adore Beauty’s long awaited move into private label

After selling other brands’ beauty products for the last 22 years, online retailer Adore Beauty has finally launched its...

Priceline Pharmacy opens new concept store to test tech, products, services

"This is a big sandbox where we can play; a laboratory where we can experiment,” says GM Andrew Vidler.

Why Italian food hall brand Mercato Centrale is expanding to Melbourne

Premium Italian food hall Mercato Centrale is set to open its first location outside of Italy with the launch of a new, ...

April Fools’ Day: worth the effort, or a waste of time?

In the age of social media, it can feel like a marketer’s job is never done, and yet, year after year, many brands make ...

VIDEO: How Betty’s Burgers is catering to a new generation of flexitarians

As more consumers embrace flexitarian diets, burger chains around the world have started adding plant-based patties to t...

Stores underwater, staff displaced: Floods take major toll on Aussie retail

Many Australian retailers, including some of the country’s biggest brands, have been affected by the devastating and dea...

What does a ‘freed’ Aboriginal flag mean for retail?

After more than two years of boycotting the flag on its garments, Clothing the Gaps is now free to incorporate the desig...

Step aside, luxury retail: Walmart is entering the metaverse

The biggest retailer in the world has reportedly filed several trademark applications that suggest it plans to create it...

‘The next big disruptor’: Why the ARA is urging action on climate change

Australian Retailers Association CEO Paul Zahra believes climate change will be the next big disruptor, so he created a ...

Tim MacKinnon trades top job at eBay Australia for foodie start-up

Tim MacKinnon has left his role as managing director and vice president of eBay Australia to head up celebrity chef Shan...

Watch out, Amazon: JD.com’s new store is a peek into the future of retail

The five-storey mall in China will be full of cutting-edge technology, including holographic projections, VR equipment, ...

Melbourne quake raises question for retailers: Are you ready for a crisis?

Major earthquakes are rare in Australia, but Wednesday’s tremor reminded retailers of the importance of being prepared. ...

How personal shopping app Gimme aims to disrupt online delivery

Gimme's network of personal shoppers will go in-store to make a purchase and bring it to the customer's doorstep within ...

TikTok for good: Vinomofo co-founder launches app to drive social change

Good Empire aims to harness the positive aspects of social media to solve the big issues facing humanity.

Former L’Oréal Australia MD goes all in on natural skincare

Mark Tucker ran L’Oréal Australia for years. Now he's tapping into the clean beauty boom with the upcoming launch of hem...

Here’s why retailers are facing higher transport costs and shipping delays

Covid-19 is continuing to disrupt the global supply chain, and logistics experts warn that retailers need to get stock o...

From X-rated to celebrated: Why sex toys are going mainstream

Once relegated to shady shops by the train station, sex toys are starting to appear on the shelves of mainstream retaile...

Three interesting ways brands are using TikTok

From tapping into subcultures to letting employees take the reins, here's how retailers are gaining a foothold on the vi...

‘Retailers are a key target’: Behind the rise of ransomware attacks

Experts warn the recent spate of ransomware attacks are just the beginning. And retailers may be particularly vulnerable...

Rob Scott: ‘Some of our locations may be suitable as vaccination points’

From turning stores into vaccination points to educating staff and customers, here’s how retailers plan to support the v...