Roy Morgan presented 32 awards to businesses across different sectors, who satisfied customers with excellent services in 2018.
Dan Murphy’s took the award for Liquor Store of the Year, while Discount Drug Store was among the first-time awardees, taking the Chemist/Pharmacy of the Year award.
Stephen Dunstan, Discount Drug Store national operations manager said the company wanted to continue improving its training and service standards.
“In 2018 we established our retail manager training program along with specialised management program in the DDS Leadership Academy designed to upskill our retail staff and enhance the customer retail experience,” Dunstan said.
“This award is an indication to the benefits of these new programs, and we’d like to recognise all the outstanding team leaders we have in-stores and our retail teams who work to deliver great service to our customers, across all areas of health services and support programs.”
Myer took the Department Store of the Year award for the fourth consecutive year and Rebel also won the Sports Store of the Year award for the fourth year running.
“Now in their eighth year, the Roy Morgan Customer Satisfaction Awards are the benchmark by which customer satisfaction is measured in Australia, New Zealand and Indonesia. Reliable, accurate and totally objective, the Australian awards reflect the experiences of some 50,000 consumers, as aggregated in our Single Source survey over 12 months,” Michele Levine, CEO, Roy Morgan, said.
“The 31 businesses honoured in last night’s awards come from diverse industries and include large multinationals as well as smaller more locally focused businesses but all of last night’s award winners share one crucial characteristic: their unrivalled dedication to ensuring their customers are satisfied, and their success as rated by their customers.”
The Annual Customer Satisfaction Awards are based on 12 months of data from Roy Morgan’s Consumer Single Source Survey.