TerryWhite Chemmart has won over customers with the highest customer satisfaction rating of 94 per cent for October 2019, according to Roy Morgan Chemist/Pharmacies Customer Satisfaction Report.
The chemist took the top rating for the previous month also, after consistent improvements throughout 2019, achieving the largest increase in ratings of all leading chemists compared to a year ago.
TerryWhite Chemmart was followed by Guardian, with a customer satisfaction rating of 92 per cent, with Chemist Warehouse, Priceline Pharmacy and Discount Drugstores rated at 90 per cent.
Leading chemist/pharmacy customer satisfaction ratings
Source: Roy Morgan Single Source Australia, November 2017 – October 2018, n = 9,280. November 2018 – October 2019, n= 8,440. Base: Australians 14+ who shopped at a chemist/pharmacy in past four weeks.
“Recent trends suggest that TerryWhite Chemmart may still have some ratings growth ahead of it and given that next-placed Guardian has actually declined in recent months, the chain will be looking for a strong start to the new year,” said Roy Morgan CEO Michele Levine.