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customer experience

customer experience Archives

Opinion: Can a chatbot generate brand love?

As retail rapidly digitises, driven even further and faster by the global pandemic, have we lost something tangible in t...

Revealed: The science behind Aldi’s Special Buys strategy

The incredible popularity of these promotions is no accident. They tap into powerful desires that can make a simple purc...

Q&A: How Co-Lab Pantry found a niche in the crowded online grocery sector

Having worked together previously, Natasha and Daniel Lebon sparked up a conversation at the beginning of the pandemic, ...

Survey finds customer experience strategies lacking

Survey suggests brands not keeping up with self-service customer interactions.

Survey finds customer experience strategies lacking

Survey suggests brands not keeping up with self-service customer interactions.