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Foodstuffs hails facial recognition a success as crime falls
Following a six-month trial, Foodstuffs North Island says its controversial facial recognition in-store surveillance program has decreased harm to staff by 16 per cent – and has drawn widespread public accepta...
Customer Archives
Coles, Woolworths to defend class actions over discount promotions
The class action seeks to recover funds for customers who may have been deceived by the allegedly fake discounts.
Customers ‘easily manipulated’: Consumer lays into supermarket promotions
New World's Club Deals or Woolworths' Member Prices can swipe people's cards.
Majority of Australians blame supermarkets for cost of living crisis
About 60 per cent nominated groceries as the most noticed cost increase, compared to 21 per cent who nominated utilities...
More Australians lose trust in supermarket pricing, ACCC says
The ACCC found that the price of a typical grocery basket has increased by more than 20 per cent in the past five years....
University study calls out Use by/Best by label confusion
Best before and Use by date labels do not give customers enough decision-making information.
Bunnings, Kmart, Aldi are Australia’s most-trusted brands
The biggest loser in the latest quarter was Woolworths, which fell a massive 194 places to be the fifth most distrusted ...
Boosting FMCG sales with retail data-driven advertising
Discover more insights and actionable strategies in our guidebook Unpacking Marketing Success with Retail Data.
‘Meat reducer’: Aussies cut back on meat in latest diet trend
Many are reducing their meat intake due to the health, financial and environmental benefits.
Navigating the new normal in supermarket shopping behaviour
In the new normal era, supermarket shopping behaviour is being driven by cost of living constraints more than ever.
Grocery shoppers are trading down – but that’s not all bad for supermarkets
Neil Moody, GM for Australia and New Zealand at Focus Insights, says since inflation growth took hold and mortgage inter...
Aussies are buying groceries less regularly, study shows
The research showed that 53 per cent of Australians said that 'value for money' is the most important factor when choosi...
Mondelez exec shares how she inspires customer centricity and trust
Senior Mondelez executive Anna Reid says customer-centricity is the way to proactively earn customers’ trust in the FMCG...
Tasmanian ‘Eco-Milk’ tests shoppers’ thirst for climate-friendly dairy
Eco-Milk is a test of whether consumers will pay extra for dairy products that have a lower environmental impact.
How The Reject Shop’s merchandise strategy met the cost-of-living crisis
The Reject Shop’s chief operating officer on why the retailer's mission to provide consumers value matters more than eve...
Australian shoppers still value sustainability, ACRS report finds
Out of 1002 respondents, 30 per cent said they frequently look for sustainable products while just 12 per cent do not.
