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What happens when retailers turn values into strategy?
Political activism is reshaping retail as brands weigh customer loyalty against the commercial risks of taking a public ...
Lush co-founder Rowena Bird talks 30-year business journey and biggest takeaways
From humble beginnings to becoming a global brand, the journey has been challenging and rewarding.
Lush’s Stephanie Greben on the moment she understood her role as a leader
Product quality and brand ethics are more important than ever for creating lifelong customers.
Lush exiting Facebook, TikTok, Snapchat due to whistleblower revelations
Lush co-founder Mark Constantine said, as someone who has spent his entire life avoiding adding harmful ingredients to t...
Winners of Retail Customer Excellence Awards announced
The inaugural awards celebrate retailers in Australia that deliver an extraordinary customer experience.
Lush director talks transformation
Peta Granger on the importance of engagement and community in turning around a business.
