retail Archives - Inside FMCG

Poll: Are rules made to be broken?

Is it OK for retail staff to bend the rules a little if it means keeping a customer happy?

Bending the rules in retail – exploring customer-oriented deviance

Employees who bend the rules a little to help customers tend to be more enthusiastic about their jobs, but beware of creeping self-interest.

Coles claims former employee stole $1.9 million

The supermarket is suing the former team member over phoney invoices.

Food and beverage companies struggle to win consumer trust

Supermarkets and convenience stores are among the high performers when it comes to winning consumer trust.

“Digital natives” most likely to shop in-store

New research reveals what retail execs get wrong about today’s customers.

Access all areas: HFM prove diversity and disability employment go hand in hand

Harris Farm Markets is aiming to have at least one person with disability employed at each store.

Tailored and more culturally diverse food offerings in the works at Coles

The supermarket giant is working with international brands to bring better culture and diversity to stores.

The data driven future of FMCG – why there’s no good reason to have anonymous customers

Tim Mason talks data and questions the future of hypermarkets ahead of Kaufland’s expansion in Australia.

Do election periods impact retail spending?

It has been suggested that uncertainty around elections causes shoppers to curtail their spending.

Further objections to Kaufland developments

Owners of Pacific Epping Shopping Centre opposing store planned for the same area.

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